Shipping and delivery
Orders are dispatched from Nicosia using the methods available for your address and products. Not every destination, delivery method or optional service is supported for every order.
Base charges and estimated transit times
| Method and destination | Cost | Estimated transit |
|---|---|---|
| Courier — Cyprus | From €4.95 | 1–3 working days |
| Courier — Greece | From €6.95 | 3–7 working days |
| Courier — Europe | From €17.50 | 4–9 working days |
| Post — Greece | From €4.95 | 5–9 working days |
| Post — Europe | From €3.95 | 7–14 working days |
| Post — outside Europe | From €5.95 | 15–25 working days |
“From” charges are starting prices and depend on weight, volume and destination. The final charge is disclosed before you place a binding order and pay. Transit estimates run from handover to the carrier. Any preparation time or special-order lead time must be disclosed before purchase. The agreed total delivery time takes priority over general estimates.
Courier estimates for Greek islands are 4–8 working days and for remote areas 5–10. Peak periods can cause delays without removing your rights concerning agreed delivery.
Optional services
| Service | Charge and conditions |
|---|---|
| Cash on delivery — Cyprus | €0.00 where available |
| Cash on delivery — Greece | €1.95–€2.95 where available |
| Urgent delivery to Greece | €24.00 only after availability, price and delivery time are confirmed |
| Delivery by special appointment | An additional €6.00–€21.00 depending on area and agreed service |
Optional services require prior information and an express choice. Next-working-day urgent delivery is not a general guarantee and applies only when specifically confirmed. Agreed charges cannot be increased after ordering without your consent.
Tracking and receipt
Where the chosen service offers tracking, we send you the dispatch reference. Check your address, telephone details and collection notifications. For delay, damage or loss, contact info@mamababy.online or +357 95181900 so we can investigate with the carrier.
We remain responsible for goods until you or a third party you nominate other than the carrier physically receive them, except for the statutory case of an independently commissioned carrier we did not offer. We do not require you to resolve a lost parcel issue with the courier on your own.
If delivery does not take place
Unless another time is agreed, delivery must take place within 30 days of concluding the contract. For a missed agreed deadline, rights to an appropriate additional delivery period and termination are explained in our Terms of purchase.
Customers must provide accurate details and cooperate with receipt. For proven culpable refusal or non-collection without lawful withdrawal or another lawful justification, we reserve the right to seek actual, reasonable and direct outward or return costs caused by it, where legally recoverable and evidenced. Redelivery caused by an incorrect address or culpable non-collection requires prior agreement on the extra charge and may require prepayment. You are not charged for a failure for which we are responsible. The returns policy explains the detailed conditions, notice procedure and distinction from lawful withdrawal.
Deliveries outside the EU and returns
Where delivery outside the EU is offered, destination import duties or taxes may apply. Possible charges that cannot reasonably be calculated in advance must be disclosed before purchase. Intra-EU shipments do not attract intra-EU import duties. For returns, optional exchanges and related charges, see our Returns policy.