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Frequent questions

Payment methods

Cash on DeliveryAll CardsPaypalBank Trnsfer





Cash on delivery is available only for Greece and Cyprus


For more info Press here...


Why card payment is better than cash on delivery!

Cash on DeliveryBank Card
Secure PaymentΧ
Money back guarantee
Χ

Processing costsΧ

Priority of shipmentsΧ

Prevention from Covid 19Χ

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Within 24 hours on business days, you will receive the confirmation of sending by e-mail. You will be able to see your shipment number and usually within a few hours.

Υou will be able to track the status of your order online.Orders that have been paid by Bank card or Paypal and received until 11p.m. will be processed in our shipping warehouse on the same day. Orders entering after 12 p.m. will be processed the next day.

Please note that shipping is only possible on weekdays (except Saturdays). 

After shipping your order, you will receive with email your tracking code of your package

You can find the status of your shipment at one of the following addresses:

Shipping by courier

Primewell Courier - https://primewellcourier.com/track-trace

Shipping by Post Office  

Cyprus Post - https://www.cypruspost.post

Telephone support

For more information about your shipment, please contact the following telephone numbers

Greek Phone Lines: 210 220 1673 or 216 100 7400

Cyprus Phone Lines: 24 00 11 50 or 24 00 11 55



The cancellation of your order may in the following circumstances:
If you have completed online or telephone order but not yet shipped product you can contact us through the form of e-mail site [email protected] and we will take the cancellation of your order.

In the case of cash on delivery if the customer does not accept to receive his package then based on the term of use accepted during his order will have to pay all shipping and return costs borne by our company through his fault. Otherwise there will be legal action against them and immediate exclusion from future procedural markets.

Returns

For more information please

All refunds are made after we receive and check the products you will return. With Paypal Bank card or bank account immediate refund order within 24 hours on your card Paypal account or your bank account. (There are no rebuttal costs) After payment by cash on delivery.

Refunds when a cash on delivery purchase is made in the first ten days of next month in the bank account that the customer will send us. Our company does not charge any bank fees or bank transfer costs, any transaction charges imposed by the respective bank on its customer is purely a matter of cooperation between the customer and his bank. The refund deducts any shipping discounts, cash on delivery costs, shipping costs or return of your package.

Upon successful completion of your order you will receive an email confirmation of your purchase as well as the order code.

In case you do not receive the confirmation email, most likely:

• not have completed your order

• you have entered the email incorrectly

• Check you email spam folder

At any time you can see the stage where your order is By clicking here by logging in to your account by entering your Email and Password 123456 or the Passcode you have created.

Alternatively, ask us about the progress of your order by phone, or via email at [email protected]

After your order you will receive confirmation via email.

If the order confirmation is not in your inbox, check your junk mail folder.

In any case you can contact us via Live Chat or via email at [email protected]

We try to send all our packages on time. Shipments paid by Bank card or Paypal take precedence over cash on delivery. Many times there may be delays due to the courier, for which we have no responsibility. Also, the Bank holidays affect and lead to small delays because they do not fall within the working days.

We can only start the search if your package has not arrived in 8 business days or 12 in inaccessible areas since the day your package was shipped.

In any case you can contact us via email at: [email protected]


Telephone support

For more information about your shipment, please contact the following telephone numbers 

Greek Phone Lines: 210 220 1673 or 216 100 7400

Cyprus Phone Lines: 24 00 11 50 or 24 00 11 55

Mamababy.online is an online store and you are not supported by a physical store.

You will find our products in specialized stores, pharmacies and purchases are made through our online store.

Customer service Monday to Friday 09:00am - 15:30pm. and national Bank holidays 



Customer service hours for telephone orders are 09: 00-15: 30 Monday to Friday.

You can order by phone from 09: 00-15: 30 Monday to Friday we will be happy to serve you.

In addition to our page you can also order with the following methods.


1) Telephone Orders: 00357-95181900 (Monday to Friday 09:00am - 15:30pm)

2) Sent an email: [email protected]

3) with live chat: Click here (Monday to Friday 09:00am - 15:30pm)

4) With contact us Form: Press here


Customer service Monday to Friday 09:00am - 15:30pm

You can contact us by the following ways.

1) By Telephone: 00357-95181900 (Monday to Friday 09:00am - 15:30pm)

2) With email: [email protected]

3) With Live chat: Click here (Monday to Friday 09:00am - 15:30pm)